NLP Magazine Support

NLP Magazine App Support FAQ

Your solution is probably right here!

Q: Who is Responsible for Providing Support to NLP Magazine app users

A: We at NLP Magazine are responsible to provide support for users of our app.

Q: I have subscribed, but when I tap to download the magazine, it asks me to pay for it – what’s up with this? If you see the Yellow Subscribe button, it means that the Apple servers and your device are not ‘aligned’ to your account purchase history**.

**Also Check Through The FAQs Below!

A:  This can occur when:

• Upgrading to a new device,
• Restarting after you have RESET your device, or similar situation.

1. Check that you are signed in with the same apple id as the one used to purchase your subscription – if friends or relatives have been using your device, they may have logged in with their id and failed to log out).

2. If you have already subscribed, you should normally see the Black RESTORE button.

3. Tap the RESTORE button to restore those apps previously purchased with this apple id.

NOTE: If you have checked these things, please send us the following information to help you troubleshoot:
• A screenshot of your app home page.

• Your device Token Number (Settings>Contact Us [attach your screenshot and send])

Q: I have a NEW APPLE iOS DEVICE. How can I get NLP Magazine on my new iPhone or iPad without being charged twice?

NOTE: Be sure you are logged in with the same apple id you used when you first purchased the app you wish to re-download.

Reinstalling apps on your iPad device:

1. Launch App Store on your iPad.
2. Tap on Purchased button from the bottom of the screen.
3. Tap on Not on This iPad.
4. Tap on Cloud icon next to app that you want to re-install and you are done.

Reinstalling apps on your iPhone device:

1. Tap on App Store Icon on your iPhone
2. Tap on the “Updates tab” present in the right end of the bottom navigation.
3. Tap on “Purchased” tab at the top to view all your purchased apps.
4. If you have “Family Sharing” enabled, Tap on the person’s name who bought the app.
5. If Family Sharing is NOT enabled: Tap on the “Not on This iPhone” on the right. This leaves out the apps you have already installed on your new device and tells the app store to send you the rest.
6. Tap the download icon – “cloud” on the right of the apps you want to install and re-download it free of cost.

Q: Is there a version for ANDRIOD?

A: YES. You can find NLP Magazine on Google Play here

Q: I have a new ANDRIOD phone or tablet. How can I get NLP Magazine on my new device without paying again?

As technology changes, your purchases can go with you to your new device if you are using the same appstore id as the one you used when you made your purchase (this is the same for both iOS and Android).

Reinstalling apps on your ANDROID device:

1. Be sure you are logged in to Google Play Account with your appstore id (if you have made a purchase at any time, you will have one of these).
2. Open the Google Play Store app .
3. Touch Menu > My Apps and games > All.
4. Touch the app you want to reinstall.
5. Touch Install .

NOTE: There are two ways to add apps back on your device depending on whether you downloaded the app or if it came preinstalled:

• Reinstall downloaded apps: When you download an app on Google Play, the app is connected to your Google Account. This means you can reinstall downloaded apps to new or reset devices without purchasing them again.

You can get more info from Google Play here:

https://support.google.com/googleplay/answer/113410?co=GENIE.Platform=Android&hl=en

Q: My App is crashing. How can I fix this?

A: There are two elements to check.

1st. Do you have iPad 2 or better? … Current magazines make the most of digital graphics, unfortunately this is where the iPad 1 fails most. This is due to its limited RAM (265mb), and inability to update iOS beyond version 5xx. Currently we do all we can to keep graphics streamlined, but there will soon come a day when nothing more can be done but upgrade the device.

2nd. Is it just a faulty auto-install? … The NLP Magazine App has been extensively battle tested, so most problems (more than half) happen from a poor auto-install. Interrupting the download stream can occasionally cause this for example, but there can be any number of reasons.

Regardless of what caused it >>Here’s the Best way to CLEAR MOST PROBLEMS FAST! Follow these steps to delete and reinstall, Hard restart to clear your device and more:

http://support.apple.com/kb/ts1702

Q: How do I take a screenshot with my iPad?

A: Simply click on the Home Button and the Power Button at the same time. Your imgae will be saved to your Photos.

Q: I subscribed but I still see the YELLOW Subscribe button and no issue is downloaded.

A: This may occur on rare occasions due to a connection error between the iPad and the Apple servers. If this happens please follow these steps to delete and reinstall the app:

1. Delete the magazine:

On Apple: Double press the home button to ensure you have exited the magazine, then swipe up on all open apps to close them. Locate the NLP Magazine App and press and hold on top of the magazine. All the apps will start to shake. Tap on the red “X” sign to DELETE the magazine app from your device.
On Android: Locate the NLP Magazine App and press and hold on top of the magazine. A trash can will appear in the menu. Drag the app to the trash.

2. Make sure you are logged in with the same Apple id / Play Store account that subscribed to the magazine. To do this:
On Apple: Tap on the Settings app, scroll down and check that the same Apple ID is being used. If not, sign out and sign in with the correct Apple ID.
On Android: Tap on the Play Store app. A screen should appear with your Play Store email id. Check that it is correct. If not, sign out and sign in with the correct ID.

3. Download and reinstall the NLP Magazine App. – CONNECT TO WIFI

On Apple:
• Tap on the App Store app.
• In the bottom left tap on “Featured”
• In the top right search field type “NLP Magazine” and scroll through results.
• Tap on the Download button and enter your Apple ID if required- tap Yes to get important notifications.
• The app will begin downloading.

On Android:
• Tap on the Play Store app.
• In the top search field, search for NLP Magazine.
• Tap on “Install” and the app will download to your device.

The magazine should open automatically. If not, locate the app and tap on it to launch it. The splash page will appear first, followed by the magazine. Your app home page should now be updated and the yellow Subscribe button would have been replaced with a grey Restore button.

4. Restore all purchases. You can tap on the restore button if desired to re-download all previously purchased magazine issues at no cost.

Q: How do I CANCEL MY NLP Magazine SUBSCRIPTION?

A: Contrary to what many people believe, we have no control over your purchases (and rightly so!). The good news is, it’s all up to you. So here are the steps to deactivate any subscriptions you may have.

On Apple:

1. Tap on Settings App, Scroll and Tap on Store, Scroll down and Tap on your Apple ID,
2. Then Tap on “View App, Scroll Down and Tap on Manage in the Subscriptions Section,
3. You will see your Magazine subscriptions, Tap on the one you want to Subscription details will be shown.
4. Turn auto-renewal to OFF

ALTERNATIVELY – please follow the relevant steps here: http://support.apple.com/kb/ht4098

On Android: 

1.Launch the Google Play Store app.
2. Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel.
ALTERNATIVELY – tap Menu -> My Apps -> Tap the app of the subscription you’d like to cancel -> Tap the app’s details page.

Q: How does the purchase process work?

A: As an user of NLP Magazine app, you can either subscribe to our magazine or you can buy single issues. If you subscribe (Auto-Renewal) you will get a discounted access to the current published issue and have discounted access to any future issues while you remain a subscriber.

If you purchase a single issue, you will be able to view only that issue after your successful purchase. 

Q: How do Special Issues Work?

A: Special Issues are different in the sense that they are not part of the magazine subscription. They are independent ‘stand-alone’ special issues such as a ‘Collection Edition’, ‘Anniversary Issue’ or other occasion. Subscriptions do not include Special issues. Special issues are additional magazines that are made available as a separate purchase. They will have a red “Special” sash and will appear below the top section.

Q: My new mags are not always delivered automatically

A: We love App store technology,  but it is not perfect. Push Notifications are awesome but sometimes a user’s ipad can drop push notification connection. Weird but it happens. What you can do is to turn off Wifi, turn on Airplane mode, then reconnect to wifi. Something else you can try is to connect to another wifi network for a while and then switch back to your. Restarting your iPad can also sometimes help.

Q: Is there a print version of NLP Magazine?

A: No. NLP Magazine is digital format only, and this lets us include fantastic video and audio content.

Q: Can I read NLP Magazine on my pc or laptop?

A: Not yet… NLP Magazine has been designed specifically for mobile devices. The convenience of having all the quality NLP experts at hand in your pocket is unmatched. Just be sure your device is large enough for comfortable viewing. We recommend an iPhone 6 size or larger so you get the best reading experience possible. However, since this is the only NLP Magazine dedicated to the NLP scholar, practitioner and newbie, we are exploring a suitable platform for the web.

If your question has not been answered here, please get in touch for further information or support:
support @ nlp-magazine. com

Thank you.

Pete Tarca. Publisher.

Privacy Policy

January 2018

This following document sets forth the Privacy Policy for the NLP Magazine app accessed on the iPad and associated websites including, www.nlp-magaznine.com. Where written, the term “Media” may be interpreted to mean our websites including associated facebook and twitter site, our apps or any of our magazines.

NLP Magazine is committed to providing you with the best possible customer service experience and is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

We at the NLP Magazine take your privacy seriously.We are committed to safeguarding your privacy while providing a personalised and valuable service.

Overview

This Privacy Policy statement explains the data processing practices of NLP Magazine. If you have any requests concerning your personal information or any questions about these practices please contact support on our Support page. We encourage you to periodically review this statement as it may change at any time at our sole discretion. Our site contains links to third party sites, which are not subject to this privacy policy. NLP Magazine does not endorse and is not responsible for the privacy practices or content on these sites. We recommend that you read the privacy policy of any such sites that you visit.  In the event that you provide us with personal information for the purposes of free registration and you later make a purchase, whether directly from us or facilitated by one of our e-commerce partners, your privacy rights will be protected according to our stated policies and the stated privacy policies of these partners, which will be posted and available for your review at the time of purchase.

Information Collected

Limited personal information is collected by NLP Magazine. We collect personally identifiable information about you (your “Data”) only through:

The use of  self-selected opt-in forms. The purchase process when you buy any of our magazine subscriptions AND choose to take advantage of a free 1 month issue. The elements of your Data that we collect may include:
* Name, E-mail address, IP address and browser information.
* NO personal contact or address details including credit card information is accessed.

We use your Data for purposes, which may include:
• Providing our customers with a personalised service.
• Processing orders, registrations and inquiries.
• Conducting market research surveys.
• Running competitions.
• Measuring interest in and improving our Media, products, and services.
• Providing you with information about products and services we offer.
• Resolving disputes, collecting fees, and troubleshooting problems.

You may stop the delivery of marketing emails by following the instructions accompanying a particular communication or by contacting us through the form on our Support page.

We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except:
1. To the extent necessary to complete that order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (e.g., third-party shipping, business analytics, or customer support ), or
2. To successors in title to our business, or
3. In accordance with legal and regulatory requirements, or
4. As necessary, in NLP Magazine’s sole discretion, to protect the perceived rights, safety and property of NLP Magazine, users of our Medias, and the public.

Other than as set out above, we will ask for your express permission should we wish to share Personal Information about you with third parties and you may use this as an opportunity to refuse our request.

We also use information in aggregate form (so that no individual user is identified):
To build up marketing profiles
To aid strategic development
To audit usage of the site

Use of Cookies and Other Tracking Devices

We use cookies to help personalise your use of our sites. A cookie is a small piece of information which is sent to your computer’s hard drive by the web server so that the Media can remember who you are. This information may include information relating to your use of our sites, information about your computer such as the computer’s IP address and browser type, demographic data and, if you arrived at our site via a link from a third party site, the URL of the linking page. If you are a registered user this may include your name and email address for verification purposes. We use information from cookies for purposes, which may include:

Identifying returning users and registrants Enabling you to move more easily around our site Tracking your use of our site to better develop our sites in accordance with your requirements Building up a demographic profile. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you may choose to set your Web browser to not accept cookies. Further information on how to prevent cookies from being stored on your computer can be found on http://www.allaboutcookies.org under the ‘manage cookies’ section. Alternatively go to the help menu within your Internet browser.

From time to time we may permit 3rd party companies to set cookies on NLP Magazine Media for purposes which may include market research, revenue tracking or to improve functionality of the site.

Security Policy

NLP Magazine has appropriate measures in place to help ensure that our users’ Data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss. Although we make reasonable efforts to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that thieves could find a way to thwart our security systems.

Transfer of Data

The Internet is a global environment. Using the Internet to collect and process personal Data necessarily involves the transmission of Data on an international basis. Therefore, by browsing NLP Magazine Media and communicating electronically with us you acknowledge and agree to our processing of personal Data outside of the country in which you reside, including in Australia.

Access to Data and Contact Info

You may request a copy or send a correction of the personal information we hold about you by contacting us through our Support page. We may charge the allowable fee under applicable law for provision of this information.

Children Under 13

NLP Magazine Media is not intended for use by persons under thirteen (13) years of age. We do not intentionally collect any information on children under 13 years of age. We will undertake to delete any details of such users where a parent or guardian has notified us that any such details have been obtained.

Changes to this Policy

This policy is effective January 31, 2018. From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes in legislation, best practice or Media enhancements. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our Media.

DISCLAIMER

While  NLP Magazine attempts to ensure that the information on this Media is correct,  contributors to NLP Magazine are located around the globe and draw from historical material as well as current information. NLP Magazine does not warrant the accuracy and completeness of the material on this Media.  NLP Magazine may make changes to the material on this Media, or to the products and prices described in it, at any time without notice. The material on this Media may be compiled from information that may be deemed out of date, and  NLP Magazine makes no commitment to update such material or to source updated material.

The material on this Media is provided “as is,” without any conditions, warranties or other terms of any kind for the purpose of entertainment and education. Accordingly, to the maximum extent permitted by law,  NLP Magazine provides you with this Media and all associated third party material on the basis that  NLP Magazine excludes all representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Media.

Links to third-party Medias on this Media are provided solely for your convenience. Use of these links may benefit NLP Magazine with associated royalties accordingly and cause you to leave this Media.  NLP Magazine has not reviewed all of these third-party Medias and does not control and is not responsible for these Medias or their content or availability.  NLP Magazine therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party Medias linked to this Media, you do so entirely at your own risk.

Contacting us

NLP Magazine welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means.

Post: Attn: Privacy Policy,
NLP Magazine,
PO box 1007, Townsville, 4811,
Queensland, AUSTRALIA

E-mail: support@nlp-magazine.com

Explore Quality NLP

ALL THE NLP EXPERTS IN ONE PLACE!

NLP Magazine is your quality expose`on the fascinating field of Neuro-Linguistic Programming.

Since our launch in 2012, NLP Magazine has received encouragement and support from industry leaders across the field and around the world.

Embedded with multimedia audio and video, each edition delivers quality content independently sourced from all the experts in the global NLP community right to your mobile device and saves you hours of frustration online sifting through the marketing hype in your search for quality.

The cutting-edge field of NLP is expanding further and faster, and many of the quality articles, learning resources and expert profiles have become lost in the online crowd making it a huge task to differentiate quality between the range of so-called ‘experts’ out there ringing their own bell – you can’t expect Google to sort for quality!

With so much competition these days, newcomers can easily be coerced by those of poor integrity claiming to be the best. And since these people are certainly NOT going to tell you otherwise, how would you know anything different. While this is true in any industry, in this field it is especially important since it openly teaches skills of “Persuasion” and “Influence”. So what are you to do?

Within the filed of NLP, while there are variations in views, models and methods across the industry, such differences do not necessarily presume one form or the other to be of lesser quality or poorer standard. In fact many are not only acceptable, but are encouraged as it keeps the field developing and evolving – but how could you tell, right?

NLP Magazine aims to help you filter the NLP marketplace by featuring those businesses of high-calibre, and showcasing the people with integrity, the products that have value, the trends worth following, the techniques that can be trusted, as well as the considerable research, and developments of merit from the people-industry of Neuro-Linguistic Programming.

This is a quality publication with a relaxed yet meaningful tone that informs, educates and entertains through creative use of multimedia resources and content from well respected contributors, presented for the knowledge and enjoyment of those wanting to know more, including NLP practitioners, consultants, coaches and the public in general.

Install the FREE NLP Magazine App on your device and DOWNLOAD your FREE ISSUE to keep. just start your FREE 7 Day trial and receive the CURRENT ISSUE free to keep. Unsubscribe in your settings with 7 days and you won’t be billed a cent, OR continue your subscription for the same price as a cup of coffee each month! US$4.99

As a subscriber, you only need download the first issue, then magically, your new issues appear automatically as they are published. Subscribe today and get started exploring NLP the convenient way.

Enjoy!
Peter Tarca.
Designer/Editor/Publisher.