Support For Your App
Please see this list of FAQs FIRST – it is very likely you will find your solution right here:
Q: Who is Responsible for Providing Support to NLP Magazine app users
A: We at NLP Magazine are responsible to provide support for users of our app.
Q: Is there a version for ANDRIOD?
A: YES. You can find NLP Magazine on Google Play here
Q: My App is crashing
A: There are two elements to check.
1st. Do you have iPad 2 or better? … Current magazines make the most of digital graphics, unfortunately this is where the iPad 1 fails most. This is due to its limited RAM (265mb), and inability to update iOS beyond version 5xx. Currently we do all we can to keep graphics streamlined, but there will soon come a day when nothing more can be done but upgrade the device.
2nd. Is it just a faulty auto-install? … The NLP Magazine App has been extensively battle tested, so most problems (more than half) happen from a poor auto-install. Interrupting the download stream can occasionally cause this for example, but there can be any number of reasons. Regardless of what caused it >>Here’s the Best way to CLEAR MOST PROBLEMS FAST! Follow these steps to delete and reinstall, Hard restart to clear your device and more:
Q: How do I take a screenshot with my iPad
A: Simply click on the Home Button and the Power Button at the same time
Q: I have subscribed as a user but I still see the yellow subscribe button and no issue is downloaded.
A: This may occur on rare occasions due to a connection error between the iPad and the Apple servers. If this happens please follow these steps:
1. Fully close the magazine, tap on the home button to ensure you have exited the magazine, then double tap the home button. Press and hold on top of the magazine, the apps will start to shake, tap on the red minus sign to FULLY close the magazine.
2. Make sure you are logged in with the same Apple id that subscribed to the magazine. To do this, tap on the Settings app, scroll down and check that the same Apple ID is being used. If not, sign out and sign in with the correct Apple ID.
3. Relaunch the Magazine. Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear first, followed by the magazine. The page should be updated and now the yellow subscribe button would have been replaced with a grey Restore button.
4. Restore all purchases. You can tap on the restore button if desired to re-download all previously purchased magazine issues at no cost.
Q: How do I cancel my Mag subscription?
A: Here are the steps,
Tap on Settings App, Scroll and Tap on Store, Scroll down and Tap on your Apple ID,
Then Tap on “View App, Scroll Down and Tap on Manage in the Subscriptions Section,
You will see your Magazine subscriptions, Tap on the one you want to Subscription details will be shown, Turn auto-renewal to OFF
ALTERNATIVELY – please follow the relevant steps here:
Q: How does the purchase process work?
A: As an user of NLP Magazine app, you can either subscribe to our magazine or you can buy single issues. If you subscribe (Auto-Renewal) you will get a discounted access to the current published issue and have discounted access to any future issues while you remain a subscriber.
If you purchase a single issue, you will be able to view only that issue immediately after your successful purchase.
Q: How do Special Issues Work?
A: Special Issues are different in the sense that they are not part of the magazine subscription. They are independent ‘stand-alone’ special issues such as a ‘Collection Edition’, ‘Anniversary Issue’ or other occasion. Subscriptions do not include Special issues. Special issues are additional magazines that are made available as a separate purchase. They will have a red “Special” sash and will appear below the top section.
Q: My new mags are not always delivered automatically
A: We love Apple but even they are not perfect. Push Notifications are awesome but sometimes an ipad can drop push notifications when connections are patchy. What you can do is to turn off Wifi, turn on Airplane mode, then reconnect to wifi. Restarting your iPad may also help. Here is an Article from Urban Airship with more details.
Q: Is there an iPhone version of our magazine app?
A: Yes!. While the viewing experience on the iPad is exceptional, the development of a special Tex-View Option allows clear, readable type on the iPhone and includes all the Audio/Visual content (mp3, Videos) so you get the fullness of the entire magazine in the compact size of the iPhone or iPod Touch
Q: When trying to upload the app with Application loader I get this error “there is no dwarfdump executable defined”?
A: it seems that there might be something wrong with your Xcode version or Application Loader. Please delete/uninstall the Application Loader. Please download and install the latest version of Xcode, delete/uninstall Application Loa Application Loader.
Q: Do you have a question about out platform?
A: You can find the MagCast Platform FAQ here: http://bit.ly/10EzwBZ
For further information or support: